Maplewood Concierge Company

Maplewood Concierge Company

Inside the Maplewood train station, the Maplewood Concierge Company provides actual concierge services to busy passengers—free of charge to registered commuters. (WHAT.) This includes a pick-up and drop-off service for dry cleaning and other stuff, presumably.

When the business established itself in 1998 (which is when Maplewood station was renovated), it rented out space for a coffee bar to Heavenly Scent.

In 2009, the coffee shop owner (Joyce Reynolds) wanted to renew her lease, but the concierge company owner (Art Christensen) wanted her to move across the street and start managing the company’s other ventures (e.g. dry cleaning). Reynolds was not okay with this, so Christensen evicted her and brought in a competing coffee service.

A lawsuit ensued.

As of last March, Christensen announced that the two companies had “reached an agreement to provide enhanced ‘hotel-style’ concierge services to the traveling public at the Maplewood Rail Station,” but only until the end of 2012. Which sounds… forced. But business is business, I guess.



DeMasters, K. (1997). “In brief; Maplewood commuters to get concierge service.” The New York Times Oct 26.

Kocieniewski, D. (2009). “Coffee clash: Concierge snack bar gone.” The Local, via The New York Times Apr 20.

Maplewood Patch. (2010). “Train station ‘coffee lady’ and concierge company reach a deal.”


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